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Welcome to Aufero, where innovation meets affordability. As a proud sub-brand of Ortur, one of the most renowned names in laser engraving technology, we are committed to delivering high-performance products at competitive prices. Our mission is to bring the precision and reliability that Ortur is known for to a wider audience, making professional-grade engraving accessible to everyone—from beginners to seasoned professionals.

If you have any questions or need assistance, our team is here to provide the support you need.

Get in Touch with Us

We value our customers and strive to offer comprehensive support for all inquiries, whether it’s about product details, orders, or technical assistance.

Email Support
For general questions, order issues, or technical inquiries, please reach out to us via email. We are committed to responding as quickly as possible to ensure your needs are met.

Email:
auferoofficial@gmail.com

To help us serve you better, please include:

  • Your full name
  • Contact details
  • Order number (if available)
  • A detailed description of your inquiry

Our team will typically respond within 24-48 hours, excluding weekends and public holidays. If your inquiry is urgent, please indicate this in your email subject line to ensure it is handled with priority.

Why Aufero?

As the sub-brand of Ortur, we at Aufero are dedicated to combining the engineering excellence and technological expertise that Ortur is celebrated for with a focus on affordability. Our laser engraving machines are designed to provide a balance between cost-effectiveness and high-quality performance, ensuring that more people can experience the precision and efficiency of laser engraving without the premium price tag.

Whether you're a hobbyist or a professional, Aufero brings you the same reliable technology that has made Ortur a global leader, with products tailored to offer greater value for your investment.

Our Global Presence

We are proud to operate on a global scale, with offices in both Mainland China and Hong Kong, and a dedicated shipping warehouse in the United States. This allows us to provide localized support and efficient shipping to meet the needs of our worldwide customers.

Mainland China Office

Our Mainland China office is the heart of our product development and technical support, serving customers across the Asia-Pacific region.

Address: [Room 401,Building 4, No. 6, Tianheng Road, Changping Town, Dongguan City, Guangdong Province , China]
Operating Hours: Monday to Friday, 9:00 AM - 6:00 PM (China Standard Time - CST)

Services offered:

  • Product information and consultation
  • Pre-sales support and post-sales technical assistance
  • Warranty services

Hong Kong Office

Our Hong Kong office handles international sales and customer support, ensuring smooth operations for our global clientele.

Services offered:

  • Global sales and shipping inquiries
  • Customer support for international orders
  • Partnership and distribution opportunities

Shipping Warehouse (USA)

For our customers in North America, we have a dedicated shipping warehouse located in the United States, ensuring quick and reliable deliveries.

Warehouse Location:
[49 Rose St ,02072,Stoughton ,MA ,USA ]

Shipping Information:

  • Orders typically process within 1-2 business days.
  • Standard shipping times range from 3-7 business days within the continental US.

For detailed shipping information, please visit our [Shipping Policy] page or contact our support team for further assistance.

Shipping for European Customers

For our European customers, we provide dedicated shipping options to ensure timely and reliable deliveries across Europe. We are committed to delivering the same high level of service to our European clientele, with efficient order processing and clear shipping timelines.

Warehouse Location:
Currently being prepared, located in Germany.

Shipping Information for Europe:

  • Orders typically process within 2-3 business days.
  • Standard shipping times range from 7-15 business days, depending on the destination within Europe.
  • Expedited shipping options are available for select countries.

For detailed shipping information and available options for European destinations, please visit our [Shipping Policy] page or reach out to our support team at auferoofficial@gmail.com

Technical Support and After-Sales Service

At Aufero, we pride ourselves on offering exceptional after-sales support. We understand that even the best technology requires a reliable support system, and that’s why our technical team is always available to help with setup, troubleshooting, and maintenance.

Technical Support Email:
auferoofficial@gmail.com

When reaching out for technical assistance, please provide:

  • The model of your Aufero laser engraver
  • A detailed description of the issue
  • Relevant images or error messages (if available)

Our team of experts will respond within 48 hours and work closely with you to resolve any issues.

Warranty and Returns

We are dedicated to ensuring customer satisfaction by providing comprehensive warranties and return policies. All Aufero products come with a one-year warranty, covering manufacturing defects and hardware issues. Additionally, we offer a 30-day return and exchange policy, along with free repairs for one year (excluding human-caused issues).

For warranty claims or product returns, please contact us at auferoofficial@gmail.com  with your order number and product details, and we will guide you through the process.

For more information, you can refer to our [Warranty & Returns Policy] page.

Customer Feedback

At Aufero, we are always looking for ways to improve our products and services. Your feedback is invaluable to us, and we encourage you to share your thoughts on how we can better meet your needs. Whether you have suggestions for product improvements, have experienced issues, or simply want to share your experience, we want to hear from you!

Please send your feedback to auferoofficial@gmail.com.

Stay Connected

We invite you to join our community and stay informed about the latest product releases, special promotions, and useful tips on maximizing your laser engraver’s capabilities. Follow us on social media or sign up for our newsletter to receive updates.

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